Customer Service


SHIPPING & DELIVERY

> Free shipping to GCC and Lebanon. Shipping fees apply on all other countries.
> Free shipping on Souvenir orders of 50 pieces and above to GCC and Lebanon.
> Client bears custom clearance & custom duty fees.
> Cash on delivery applicable in UAE.
> Cash on delivery payments for Name-based and Furniture must be paid in full and in advance.
> Your product(s) will be shipped by Aramex. You will be provided a tracking number for each order placed. To track your order visit www.aramex.com.
> Orders shipped internationally may be subject to custom duties, clearance fees as determined by the destination country. The actual amount, if any, is only determined once the package reaches the customs office of the country of destination for inspection. This is not an additional charge from Kashida but from the Customs Office of the country of destination. The recipient of the shipment must comply with all laws and regulations of the destination country and will be responsible for any additional charges such as custom duties, clearance fees and/or sales tax.
> Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

ORDERS & RETURNS

> We want you to be happy with your purchase. If for any reason you are unhappy, please contact us.
> We understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, please call us to cancel your order and we will use all reasonable endeavors to do so providing your order has not yet been processed. If your order has already been processed, such cancellation will be treated as a return.
> Returns will be accepted only if the return is sent within 7 business days of the delivery confirmation date for store credit.
> You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
> We will provide you with special return instructions.
> Free returns do not apply. Shipping fees on returns to be handled by customer.
> Once your return is received and inspected (within 5 working days of receipt), we will email you a Kashida Gift Card containing same value store credit which can be used for future purchases.
> Refunds will be done only through the Original Mode of Payment.
> There are no refunds on items damaged in shipping.
> We do not refund shipping costs or credit card fees.
> Discounted items, personalized items, promotional items, limited edition pieces, and souvenirs cannot be returned or exchanged.

PAYMENT OPTIONS


                

GIFT WRAPPING

Kashida offers complimentary gift wrapping and gift card with every order.

SECURE SHOPPING

WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways: 
> To personalize your experience (your information helps us to better respond to your individual needs).
> To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
> To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
> Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
> To administer a contest, promotion, survey or other site feature.
> To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Kashida®’s e-commerce platform is secured by Magento® (www.magentocommerce.com). All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

DO WE USE COOKIES?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

PRIVACY POLICY
> This online privacy policy applies only to information collected through our website and not to information collected offline.
> All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.


TERMS & CONDITIONS
> Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
> United Arab of Emirates is our country of domicile.
> Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
> If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
> The cardholder must retain a copy of transaction records and Merchant policies and rules. 

YOUR CONSENT
By using our site, you consent to our web site privacy policy.

CHANGES TO OUR PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes on this page.

CONTACTING US
If there are any questions regarding this privacy policy you may contact us using the information below.